EDMI is a global organisation committed to protecting and respecting your privacy.
When we refer to “we”, “us”, “our”, or the “website”, in this privacy policy, we mean EDMI Limited and other companies within the same group.
This policy explains when and why we collect personal information about people who visit our website, request information or log support tickets through our support phone lines, emails or customer portals, log into our field software applications, or provide usage data from our meters. This policy outlines how we use this personal information, the conditions under which we may disclose it to others and how we keep it secure.
By using our website, contacting our customer support channels, using our applications or providing meter usage data, you’re agreeing to be bound by this policy. Any questions regarding this policy and our privacy practices should be sent by email to marketing@edmi-meters.com. We may change this policy from time to time so please check this page periodically to ensure that you’re happy with any changes.
HOW DO WE COLLECT INFORMATION ABOUT YOU?
We obtain information about you which you provide directly to us, or we ask from you to allow us to contact you to provide a service or carry out a transaction that you have requested. For example, such as when you complete a web form requesting information about products and services, apply for a job opportunity, lodge a query with us through our customer support email, or use our field software application to update meter details.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, email address, telephone number, IP address and what pages are accessed on our website, usage of our software applications, or emails to us, or ticket information you log with us, or meter usage data being transferred, as well as any other information you choose to provide.
HOW WILL IT BE USED?
We’ll only use your personal information where we’re allowed to in accordance with regional Data Protection and Privacy laws (including Australian Privacy Act 1988, and New Zealand Privacy Act 1993).
The personal information collected through the Service will be used to operate the Service and to provide the related service(s) and products or carry out the transaction(s) you have requested or authorised. Generally, this will be under one or more of the following circumstances:
- to carry out our obligations arising from any contracts or services entered into by you and us;
- provide you with important information about the product or service that you are using, including critical updates and notifications;
- to personalise user's experience and to allow us to deliver the type of content and product offerings in which we determine you are most interested;
- to process orders that you have submitted;
- to answer queries that you have logged;
- to send you communications which you have requested and that may be of interest to you. These may include information about events, company news and product or service developments;
- process a job application;
- to seek your views or comments on the services we provide;
- where we need to comply with a legal or regulatory obligation.
ACCESS AND SIGN IN
EDMI will respect the user’s permission settings in our Applications and will not modify user details to consent to unnecessary data access. Account sign-in requirements will be dictated by the security and privacy levels of functionality needed for the website, portal or software application. This is pertinent in meeting regional regulatory requirements for metrology.
RETENTION OF YOUR PERSONAL DATA
EDMI will only use the data for the purposes of performing the functions requested by you and fulfilling our contractual and legal obligations. We will retain your information only for as long as is necessary for the purposes set out in this policy. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Performance metrics are captured but would not allow a user profile to be recreated. User location services are enabled to support Bluetooth connectivity, and may be used for meter location identification, but is not user specific.
WHO WILL IT BE SHARED WITH?
EDMI, as part of a worldwide group, may transfer or disclose your personal data to another entity in the EDMI group to be used for similar purposes, at its discretion, and you hereby consent to such transfer or disclosure. If your personal data is transferred or disclosed to another entity of the EDMI group, that other entity shall have the same rights and obligations with regard to your personal data as EDMI.
EDMI may engage Third-Parties (i.e. parties other than entities within the EDMI group) to provide products and services and who perform technical operations on our behalf, such as hosting providers, data storage providers, fulfilment and activation partners, and digital agencies. We will only provide those companies the personal information for the strictly limited circumstances they need to deliver the service. EDMI will ensure that they are required to maintain the privacy of the information and are prohibited from using that information for any other purpose, other than as required by law. We will never give permission for any of these companies to contact you directly with their own marketing information. Some of these business partners may be located outside the country where you accessed this website, but they are bound by the same legal requirements.
COUNTRIES YOUR PERSONAL DATA WILL BE SENT TO AND WHY
EDMI is a global company and your personal data may be transferred across international borders. It may be transferred to countries that have different levels of data protection laws to the country from where you submitted your personal data. EDMI (as Data Controller and Data Exporter) has, where local data protection regulations so require, put in place security measures for the export of personal data from its jurisdiction. Where local data protection regulations so require, we have made arrangements with entities receiving your personal data such as companies within the EDMI group or Third-Party Data Processors, that they shall ensure that security measures are in place, and that your personal data is processed only in accordance with regional Data Protection and Privacy laws.
The Third-Party providers of these services are bound by a contract that ensures your data is managed in accordance with regional Data Protection and Privacy laws and that it acts only on EDMI’s instructions and implements all technical measures necessary on an ongoing basis to keep your personal data secure.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a Third-Party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
YOUR CHOICES:
You have a choice about whether you use the services EDMI provides or not wish to receive information from us. If you do not want to receive marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences or opt out at any time by contacting us through the communication channel used for your initial contact or email sgmarketing@edmi-meters.com or telephone our Marketing team on +65 6756 2938.
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
You have the right to ask for a copy of the information EDMI holds about you at any time. Similarly, if there is a change to any of your information that we hold making it inaccurate or out of date, please contact us through the communication channel used for your initial contact or email us at: marketing@edmi-meters.com. Alternatively, you can telephone our Marketing team on +65 6756 2938.
Review of these policies: EDMI Limited keep this Policy under regular review. This Policy was last updated in August 2019.